Flexi-Hub | Ireland’s Best Customer Service Agency

Real Customer Service, by Real People.

Who We Are

We are Flexi-Hub… The people-powered customer service agency dedicated to being the friendly face of your business.

Keep your customer service human with our 24/7 phone answering, email, and live chat support… always handled by real people!

Whether you need full-time customer service, overflow call support, or out-of-hours coverage, we’ve got you covered.

From local start-ups to established brands, we help businesses all across Ireland (and beyond) exceed customer expectations, without the cost or stress of hiring in-house.

We are not just your average call centre.. We’re your customer service partners!

Want to keep your customer service human? Contact us today

What we do as a Customer Service Agency

Phone Answering

Give your business a professional image with our Phone Answering Service. We are experts in answering calls on behalf of your business. We offer personalized greetings, efficient handling of high call volumes, and round-the-clock availability.

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Email Handling

Take a step back and let us handle your emails with our reliable email management service. From email handling to quick responses, we handle everything, allowing you to focus on other priorities.

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Live Chat Support

Empower your business with our live chat outsourcing service. We reply to your customers instantly, resolve queries, and enhance customer satisfaction. Our goal is to provide an exceptional experience for your customers.

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Onboarding couldn’t be easier

Step 1 – Request a free quote and we’ll respond within 24 hours
Step 2 – We’ll set up a discovery call for a time that suits you to analyse your customer care needs
Step 3 – Once you’re happy to proceed with our services, we’ll begin onboarding and training our agents on your business
Step 4 – After completing all training, we are ready to go live and start supporting your clients and customers!

Why us as your Customer Service Agency?

Get Personalised Support

We understand that your business is unique, and that’s why we take a personalised approach to complete customer service. We don’t treat you like just another account; Your business is our business, and we treat all of our clients with that same respect.

Build Real Connections

In a world filled with automated responses, we’re here to build real connections with your customers. Our team is dedicated to understanding your business and your customers’ needs.

Ongoing Support & Availability

We take pride in providing prompt and supportive assistance to ensure your business runs smoothly. We are always ready to lend a helping hand, offering expert guidance and reliable/complete outsourced solutions to meet your needs.

Tailored & Complete Outsource Solutions

We know there are no ‘one-size-fits-all’ solutions. Your business is unique, and so are your customer care needs. We work with you to tailor our services to fit your specific requirements, ensuring a customer service solution that truly works for you.